Frequently Asked Questions
What are the payment methods on Kakoin Shop?
You can pay via: Mastercard, Paypal.
What would happen if I am absent during delivery?
In the event that you are not present at the time of delivery, you will be notified by a delivery note from the Post Office. Use this voucher to pick up your order. You can also choose the 'Leave at door' option before finalizing your order.
What shoul I do if my order is incomplete or lacking products?
Send us an email on info@kakoinshop.com, and indicate the reference number of your order.
What is the minimum/maximum amount for one order?
The minimum amount for an order is 70.00 CHF, excluding delivery costs. There is no limit to the maximum amount of an order.
How should I do if I forgot my password?
Follow the password recovery procedure. We will send you a link to reset your password.
How can I register to Kakoin Shop?
Creating a Kakoin Shop account is simple and free! Access the registration page and follow the procedure. The required information is first name, last name and email.
How can I consult and modify my personal data?
You can change your username and password by going to the account settings page. To modify your personal information and addresses, go to the profile page.
Where can I see my orders?
You can view all your orders on the order page.
Where can I find my favorite products?
We provide you with the list of your most ordered products on the favorites page.
