Last updated: January 2025
Cappsule Sàrl ("we", "us", or "our") operates the KakoinShop website (kakoinshop.com). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, in compliance with Swiss data protection law (nDSG) and the European General Data Protection Regulation (GDPR).
The data controller responsible for processing your personal data is: Cappsule Sàrl, Quai du Mont-Blanc 7, 1201 Geneva, Switzerland. For any questions regarding your personal data, you can contact us at: info@kakoinshop.com
We collect personal data that you provide directly to us, including: Account information (name, email address, password, phone number), Delivery addresses, Payment information (processed securely through our payment providers), Order history and preferences, Communications with our customer service, Newsletter subscription preferences.
We use your personal data for the following purposes: Processing and fulfilling your orders, Managing your customer account, Communicating with you about orders, deliveries, and customer service inquiries, Sending marketing communications (with your consent), Improving our website and services, Complying with legal obligations, Preventing fraud and ensuring security.
We process your personal data based on: Contract performance (to fulfill your orders), Your consent (for marketing communications), Legitimate interests (to improve our services and prevent fraud), Legal obligations (tax and accounting requirements).
We use cookies and similar technologies to enhance your browsing experience. These include: Necessary cookies (required for website functionality), Analytics cookies (to understand how visitors use our site), Marketing cookies (to display relevant advertisements). You can manage your cookie preferences at any time through our cookie consent banner or by clicking "Your Privacy Choices" in the footer.
We may share your personal data with: Payment processors (Stripe, TWINT, PostFinance) for secure payment processing, Delivery partners for order fulfillment, Analytics providers (Google Analytics) to improve our services, Marketing platforms (with your consent). We ensure all third parties comply with applicable data protection laws and only process data as instructed.
Some of our service providers may be located outside Switzerland or the European Economic Area. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or Swiss Federal Data Protection and Information Commissioner.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Order data is retained for 10 years to comply with Swiss accounting and tax regulations. Account data is retained until you request deletion. Marketing preferences are retained until you withdraw consent.
Under Swiss and EU data protection law, you have the following rights: Right to access your personal data, Right to rectification of inaccurate data, Right to erasure ("right to be forgotten"), Right to restriction of processing, Right to data portability, Right to object to processing, Right to withdraw consent at any time. To exercise these rights, please contact us at info@kakoinshop.com
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure payment processing, and regular security assessments.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.
If you have any questions about this Privacy Policy or our data practices, please contact us at: Cappsule Sàrl, Quai du Mont-Blanc 7, 1201 Geneva, Switzerland. Email: info@kakoinshop.com, Phone: 022 311 90 11
If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC). In the EU, you may contact your local data protection authority.
less than 120 => CHF 6.90
Between 120 & 170 => CHF 3.90
More than 170 => FREE!